Support

JP Africa is committed to not only providing clients and partners with the best services and solutions but to also be there when they need us most.

JP Africa’s SupportCenter

This is the best place to start. Here you will be able to access all our support request systems. The SupportCenter intelligently routes new support requests to staff members with the appropriate skills and time availability. Unique tracking IDs are issued to help eliminate annoying and repetitive support “re-explanations”.

JP Africa’s KnowledgeBase

Our KnowledgeBase contains tips, tutorials, and information to assist our clients and partners with the everyday use of our products and services.

JP Africa Phone Support

Phone support is offered to those who have already gained access to the SupportCenter and who have successfully opened a support requests inside the system.

We strive to bring our customers speedy and responsive service. All emails are answered within 2 business days and usually within 24hrs.